HP 4200 series - Manual (Page 103)

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hp o
fficejet suppor
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hp officejet 4200 series support
Hewlett-Packard provides Internet and phone support for your HP Officejet.
This section contains the following topics:
• get support and other information from the Internet on page 93
• hp customer support on page 93
• prepare your hp officejet for shipment on page 96
If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following pages. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.
get support and other information from the Internet
If you have Internet access, you can get help from the following HP website:
www.hp.com/support
This website offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies might be included with your HP Officejet. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1 Make sure that:
a. Your HP Officejet is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the paper tray.
2 Reset your HP Officejet:
a. Turn off the HP Officejet by using the
On button located on the front panel.
b. Unplug the power cord from the back of the HP Officejet.
c. Plug the power cord back into the HP Officejet.
d. Turn on the HP Officejet by using the
On button.
3 For more information, go to the HP website at:
www.hp.com/support