HP 1100dtn - Manual (Page 65)

ENWW 4-15
Resolving printer problems
This section provide solutions to common problems that involve the operation of the printer.
Printer shuts down unexpectedly
Check the power
z Make sure the power cord is connected firmly to the printer and to a working outlet, and
that the printer is turned on. The Power light on the control panel of the printer should be
green. Try turning the printer off, and then on again.
z When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for
the printer to warm up.
Check the printer vents
z The printer vents are located on the left side of the printer. If the printer vents are covered
and the printer overheats, it automatically turns off. Make sure the vents are not covered
and the printer is in a cool, dry location.
Printer is not responding (nothing prints)
If you tried to print when the printer was off, an alert message should have appeared on your
computer screen. If the printer was off and you did not see a message when you tried to print,
the printer setup might be incorrect. To correct this problem, reinstall the software that came
with your printer.
Check the power
z Make sure that the printer power is on. To turn the printer power on, press and hold the
(power button) on the printer for a few seconds. After a brief printer startup, you should
see a steady green light on the corner of the button.
z When the printer is first turned on, it takes approximately 45 seconds to warm up. Wait for
the printer to warm up.
Check the connections
z Make sure that the power cord is securely connected from your printer to a working outlet.
If you still cannot turn the printer on, you might have a faulty power cord or control panel.
Unplug the printer and call the HP Customer Care Center. See
“Support and warranty” .
z Make sure that both ends of the cable (USB or parallel) are secure.