HP A.06.10 - Manual (Page 95)

6 Troubleshooting
Following are the issues in the HP Data Protector Integration:
• HP Data Protector events not arriving on the HPOM message browser
• HP Data Protector services not visible in the HPOM Console
• Auto-deployment of policies failing on HPOM 8.00
• Auto-deployment of policies failing on OVOW 7.5
HP Data Protector events not arriving on the HPOM
message browser
Symptom: No HP Data Protector events arriving in the HPOM message browser.
Action: To resolve the issue, complete the following steps:
1. Ensure that the connection between HPOM and the HP Data Protector CM is up
and running.
2. Send a test message from the Data Protector CM and ensure that it can be
received in the HPOM Message Browser. You can send a test message using
the command opcmsg on the managed node.
3. Ensure that the HP Data Protector services are running on the HP Data Protector
CM node. Use omnisv -status command.
4. Verify that the HPOM agent is correctly installed and configured on the HP Data
Protector CM server and that HPOM agent processes (and in particular the
control agent) are running.
5. Ensure that you have followed all the configuration steps in the order specified
in Installing the Data Protector integration
6. Ensure that the HP Data Protector Integration policies are correctly deployed to
the HP Data Protector CM Agent nodes.
7. Ensure that HP Data Protector CM Agent nodes are added to the appropriate
node groups. For more information, see Node Groups.
8. Check the dpspiInstall.log created at the OM_INSTALL_DIR to make
sure that there are no errors during installation and configuration.
Integration guide for HP Operations Manager for Windows 95