Document Outline

• Table of Contents
• 1 Required Tools, Materials, and Documents
  • 1.1 Required Tools
  • 1.2 Suggested Tools
  • 1.3 Required Materials
  • 1.4 Suggested Materials
  • 1.5 Required Software and Documents
• 2 Introduction
  • 2.1 Recommended Preparation for Service Appointments
  • 2.2 Important Safety Information
  • 2.3 How to Handle ESD-Sensitive Parts
  • 2.4 Introduction to EC2000 Components
  • 2.5 Device Specifications
  • 2.6 About Installation & Operation
  • 2.7 How to Open the Top Access Door
  • 2.8 How to Safely Move Transports By Hand
  • 2.9 How to Use Maintenance Functions On the Touchscreen
    • 2.9.1 How to Use the MCP Commands Page
    • 2.9.2 How to Use the Sensor Utility Page
    • 2.9.3 How to Use the Embosser Utility Page
      • 2.9.3.1 About the Embosser Utility Page
      • 2.9.3.2 How to Move the Embosser Daisy Wheel
      • 2.9.3.3 How to Move the Embosser Cams (Hammers)
      • 2.9.3.4 How to Change the Embosser Character Depth and Dwell Time
    • 2.9.4 How to Use the Character Mapping Page
• 3 Preventive Maintenance
  • 3.1 Prepare the Device for Preventive Maintenance
  • 3.2 Clean the Card Path
  • 3.3 Clean All Transport Rollers
  • 3.4 Update the Software
  • 3.5 Update the Firmware
    • 3.5.1 Check Firmware Revision Numbers
    • 3.5.2 Update the Main Logic Board (Controller) Firmware
    • 3.5.3 Update the Printer Firmware
  • 3.6 Service the Hopper Module
  • 3.7 Service the XY Transport Module
  • 3.8 Service the Exit Transport Module
  • 3.9 Cool the Tipper Heater / Power Down the Device
  • 3.10 Clean Inside the Device
  • 3.11 Service the Image Printer Module
  • 3.12 Service the Embosser Module
    • 3.12.1 About Servicing the Embosser Module
    • 3.12.2 How to Service the Embosser Module
  • 3.13 Service the Electronics
  • 3.14 Service the Cover
  • 3.15 Perform Final Tests
• 4 Removal and Re-installation
  • 4.1 How to Prepare the Device for Removing / Re-installing Modules
  • 4.2 How to Remove / Re-install the Top Access Door
  • 4.3 How to Remove / Re-install the Side Access Doors
  • 4.4 How to Remove / Re-install the Cover
  • 4.5 How to Remove / Re-install the Hopper Module
  • 4.6 How to Remove / Re-install the Image Print Head
  • 4.7 How to Remove / Re-install the Image Printer Module
  • 4.8 How to Remove / Re-install the XY Transport Ribbon Cable
  • 4.9 How to Remove / Re-install the XY Transport Module
  • 4.10 How to Remove / Re-install Embosser Fonts
  • 4.11 How to Remove / Re-install the Embosser Module
  • 4.12 How to Remove / Re-install the Tipper Heater
  • 4.13 How to Remove / Re-install the Tipper and Exit Ramp Module
  • 4.14 How to Remove / Re-install the Exit Transport Module
  • 4.15 How to Remove / Re-install the Embedded PC
  • 4.16 How to Remove / Re-install the Embedded PC Solid State Drive (SSD)
  • 4.17 How to Remove / Re-install the Main Logic Board (MLB)
  • 4.18 How to Remove / Re-install the Power Controller and Backplane
  • 4.19 How to Remove / Re-install the Power Supply
  • 4.20 How to Remove / Re-install the Magnetic Stripe Reader (MSR) Module
  • 4.21 How to Remove / Re-install the Touchscreen
• 5 Adjustments
  • 5.1 How to Calibrate the Touchscreen
  • 5.2 How to Calibrate the Hopper Transport Module
    • 5.2.1 How to Calibrate Hopper Transport Home to Printer Handoff
    • 5.2.2 How to Calibrate Hopper Transport Manual Feed Slot to Printer Handoff
  • 5.3 How to Calibrate the XY Transport Module
    • 5.3.1 About Calibrating the XY Transport
    • 5.3.2 How to Calibrate Printer to XY Transport Handoff
    • 5.3.3 How to Calibrate XY Transport to Exit Transport Handoff
  • 5.4 How to Calibrate the Embosser Module
    • 5.4.1 About Embosser Calibration
    • 5.4.2 How to Calibrate the Embosser Wheel Home Position
    • 5.4.3 How to Measure Embossed Character Thickness
    • 5.4.4 How to Pre-Set Embosser Defaults
    • 5.4.5 How to Set Minimum Thickness Using CamAngle
    • 5.4.6 How to Calibrate Card Flatness
    • 5.4.7 How to Fine-Tune Embossed Character Height Using Software
    • 5.4.8 Aligning Embossed Characters with Printed Characters
      • 5.4.8.1 About Aligning Embossed and Printed Characters
      • 5.4.8.2 How to Align Embossed and Printed Characters
  • 5.5 How to Calibrate the Indenter Module
    • 5.5.1 About Calibrating the Indenter Module
    • 5.5.2 How to Calibrate the Rear Indent Cartridge Positions
    • 5.5.3 How to Calibrate the Front Indent Cartridge Positions
  • 5.6 How to Calibrate the Image Printer Module
    • 5.6.1 About Calibrating the Image Printer
    • 5.6.2 How to Set Ribbon, Driver Settings, Card Exit Distance
    • 5.6.3 How to Calibrate Image Alignment
  • 5.7 How to Minimize Image Printer Margins
  • 5.8 How to Calibrate the Tipper Module
    • 5.8.1 Set Tipper Fan Delay to 0
    • 5.8.2 Align Card Position In Tipper
    • 5.8.3 Calibrate Tip Angle (Pressure)
    • 5.8.4 Calibrate Dwell Time
    • 5.8.5 Calibrate Foil Cool Time
• 6 Diagnosis
  • 6.1 Known Symptoms and Possible Causes
    • 6.1.1 Error message “Card jam at roller station”
    • 6.1.2 Hopper transport does not move
    • 6.1.3 Uneven Tipping
      • Appendix A Technical Support
      • Appendix B Glossary
      • Appendix C Key Loading