Document Outline

• Preface
• 1. Understanding Your Phone
  • Non-Display Phones
  • Small-Display Phones
    • Changing the Default Display
    • To display the Directory Mode on a small-display phone
    • Understanding Display Information
    • Using Variable Mode
    • To activate Variable Mode on a small-display phone
    • To use Variable Mode on a small-display phone
  • Large-Display Phones
    • Changing the Default Display
    • To display a directory or menu on a large-display phone
    • Understanding Display Information
• 2. Setting Up Your Phone
  • Adjusting Volume and Display Settings
    • To adjust the volume of your phone while it is in use
    • To adjust the ringer volume of your phone while it is idle
    • To adjust the display contrast of your phone
  • Setting Up Flexible Function Keys
    • To set up FF keys
    • To clear an FF key’s programming
    • To check the FF key’s setup
  • Setting Up One-touch Keys
    • To program a one-touch key for an outside phone number
    • To assign an SSD number to a one-touch key
    • To assign a feature code or extension number to a one-touch key
    • To check a programmed one-touch key
  • Setting Up Speed Dialling
    • Assigning and Deleting PSD Numbers
    • To assign a PSD number to a one-touch or soft key
    • To delete a PSD number assigned to a one-touch or soft key
    • Assigning SSD Numbers
    • Linking System Speed Dial Numbers
    • To link speed dial numbers to a PSD bin
    • To use a PSD key that links multiple speed dial numbers
    • Assigning and Deleting Names for PSD Numbers
    • To assign a name to a PSD number
    • To delete a name assigned to a PSD number
• 3. Placing Outside Calls
  • Accessing an Outside Line
    • To make an outside call using an outside line access code
    • To make an outside call using an FF key
    • To have a busy outside line call you back once it is open
  • Using Account Codes
    • Non-verified Account Codes
    • To enter a non-verified account code before making a call
    • To enter a non-verified account code during a call
    • Verified Account Codes
    • To make an outside call that requires an account code
  • Redialing Outside Numbers
    • To redial the last number dialled
    • To automatically redial a busy number
    • To cancel automatic repeat dialling
  • Using Speed Dialling
    • Dialling Speed Dial Numbers
    • To dial a speed dial number by pressing a one-touch key
    • To dial a speed dial number using the soft keys on a small- display phone
    • To dial a speed dial number using the soft keys on a large- display phone
    • To dial a speed dial number by entering the speed dial bin number
    • Checking Speed Dial Numbers
    • To check a speed dial number using the soft keys on a small- display phone
    • To check a speed dial number using the soft keys on a large- display phone
    • To check speed dial entries by entering the speed dial bin number Display Phone is play Phone
• 4. Handling Incoming Calls
  • Answering Calls
    • To answer a call
  • Using Call Hold
    • To place a call on hold
    • To use Broker’s Hold and toggle between two calls
    • To retrieve a call placed on hold, do one of the following:
  • Transferring Calls
    • Supervised Transfers
    • To supervise the transfer of a call to another extension or an outside number
    • Unsupervised Transfers
    • To transfer a call to another extension or an outside number without supervising the call
    • To transfer a call to a busy extension
  • Call Pickup
    • Extension Group Pickup
    • To use Extension Group Pickup - All Calls
    • To use Extension Group Pickup - External Calls
    • To use Specified Group Pickup - All Calls
    • Extension Direct Pickup
    • To use Extension Direct Pickup
    • Trunk Group Pickup
    • To use Trunk Group Pickup
    • Trunk Direct Pickup
    • To use Trunk Direct Pickup
  • Call Park
    • To park a call on this extension
    • To retrieve a call parked at another Extension
    • To park a call at another extension
    • To retrieve a call parked on this extension
• 5. Communicating Within Your Office
  • Calling Other Extensions
    • To call another extension by entering the extension number
    • To call another extension using the soft keys on a small-display phone
    • To call another extension using the soft keys on a large-display phone
    • Switching Between Tone and Voice Calling
    • To switch between tone to voice calling
  • Using Paging
    • To page another party or make an announcement
    • Answering a Page (Meet-Me Answer)
    • To answer a page using Meet-Me Answer
  • Making Announcements to Busy Extensions
    • To make an announcement
    • Answering an Announcement
    • To SPEAK TO THE ANNOUNCING PARTY
    • Transferring Calls with an Announcement
    • To transfer a call while making an announcement
  • Using Call Forwarding
    • To set Call Forwarding
    • To cancel Call Forwarding
    • To cancel Call Forwarding and DND for your extension in one step
  • Using Camp-on (Call Waiting)
    • To manually camp-on to a line and notify a party that they have a call waiting
    • To use Automatic Camp-on (Call Waiting)
    • To answer a Camp-on (Call Waiting) signal
  • Using Message Waiting/Callback
    • To send a Message Waiting/Callback request
    • To respond to a Message Waiting/Callback request
  • Using Do-Not-Disturb
    • To turn DND on
    • To cancel DND
• 6. Using Additional Features
  • Using the MIC Key
    • To block outgoing audio using the MIC key
  • Using Off-Hook Monitor
    • To put a call on speaker
  • Using Handsfree Answerback and Operation
    • To answer calls without lifting the handset
    • To use system features without lifting the handset
  • Using Voice Recognition
  • Using the Flash Feature
  • Making Conference Calls
    • To establish a three-party conference call
    • To establish an eight-party conference call
    • To drop out of a conference call
  • Controlling Background Music
    • To turn background music on or off
  • Using Timed Reminders
    • To set a timed reminder (reminder alarm)
    • To cancel a timed reminder
  • Using Caller ID
    • Caller ID Call Log
    • Call Log Operation for a Small-display Phones
    • To view, dial or store the call log entry for a small-display phone
    • Call Log Format for the Large-Display Phone
    • To view, dial or store call log entry for a large-display phone
  • Walking Class of Service
    • To use a Walking COS code