GE v6 - Manual (Page 86)

Secure Perfect 6.1.1 User Manual 84
Remote Diagnostics
If you purchased your computer from GE Security, the program pcANYWHERE was included. If you are
experiencing problems, this program allows your GE Security Business Partner or Support Center
personnel to dial into your Secure Perfect computer and observe the situation, thus providing a quicker
response and resolution time.
The LogFile Form allows you to select your computer, set up a new logfile (establish an identity for the
file), and designate a path and directory in which to place your LogFile.
Troubleshooting
While Secure Perfect was created to be as user-friendly as possible, this topic is created to assist you
with answers to frequently asked questions. Click to display the linked topic.
Software:
Can I customize the toolbar and add more buttons?
How do I perform a search on a specific item?
Why can't I delete a record?
No readers display in the reader list box. Why?
Why are there no alarms displayed on the Alarm Monitor Form?
How do I put a reader online?
I deleted all the records on one of my forms. I clicked Add to add a record and the text <deleted> displays
and sometimes information from the previous record. How do I get rid of the text <deleted>?
Our site uses SP in two languages. Sometimes, when we log in, the Help files are not in the correct
language. Why?
How do I remove an alarm from the Alarm Monitor Form?
How do I troubleshoot my Global Edition system?
Setup:
Why aren't the supervised DI points on my 2SRP board working?
Dial-Up Troubleshooting Tips : While some information is automatically saved to the logfile, you can
decide whether certain items (ports, lines, micro, or forms) will be sent to the logfile. Select Diagnostic
Settings from the Administration menu. For more persistent problems, Secure Perfect provides an
extensive diagnostic utility, Diagview. DiagView allows you to view the diagnostic log file, apply filters to
view information, and search for a specific log entry. Diagview has its own Help system for additional
information.
Why does the host dial a micro?