Multi-Tech Systems MT5634ZBA User Manual
Page 51
Appendix C – Warranty and Service
51
MultiModemDID User Guide
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds
View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS
or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused.
A Returned Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and
Canada. Please contact us for return authorization and shipping instructions on any International ship-
ments to the U.S.A. Please include, inside the shipping box, a description of the problem, a return ship-
ping address (must have street address, not P.O. Box), your telephone number, and if the product is out
of warranty, a check drawn on a U.S. bank or your companys purchase order for repair charges. Re-
paired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the prod-
uct is defective, etc., to our Technical Support department nearest you or email
.
When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, bill-
ing, etc., to our Repair Accounting department at
+(763) 717-5631 in the U.S.A., or email
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site.
http://www.multitech.com/PARTNERS/login/
Copyright
ã
Multi-Tech Systems, Inc. 2001
10-Sep-01