2 appendix b: troubleshooting – MicroNet Technology SP3508A User Manual

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7.2

Appendix B: Troubleshooting

z

Symptom: Power indictor does not light up (Green).

¾

Causes: Defective external power supply.

¾

Solution: Check the power plug by attaching with a functioning
one. Check the power cord with other devices. If both tests fail,
have the power supply replaced by qualified distributor.

z

Symptom: Link indicator does not light up (Green).

¾

Causes: Network interface, network cable or switch port may
be faulty.

¾

Solution:

„ Power off and reconnect the VDSL switch.

„ Verify attached network devices are powered on.

„ Verify the cables are connected properly on both ends.

„ Verify the proper cable is used and the distant does not

exceed the specified limit.

„ Phone wire must be connected between SP3508A and

VDSL modem prior to powering on of devices.

„ Replace the defective cable or modem if necessary.

z

Symptom: VDSL always link on 5M/5M speed mode at short phone
cable.

¾

Cause: VDSL auto speed lock up.

¾

Solution: Please re-power VDSL Modem (SP3501AS).

¾

SP3508A will redo auto speed function while SP3501AS
being re-powered on.

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