Mitel SX-200 - Manual (Page 41)

5312/5324 IP Phones User Guide
Call Monitoring
This feature allows you to monitor another extension user's phone conversation, either with or without
the user's knowledge.
If your system is programmed to notify users that they are being monitored, they hear a beep when
monitoring begins. Users that have a display telephone also see your name and extension number in
the display for the duration of the call.
When monitoring a call, you can listen to the conversation but you can’t speak to either party, and
they can't hear you. However, you can join the conversation by forming a three-party conference. The
following conditions apply to Call Monitoring:
A few conditions
• The system may be programmed to disallow monitoring of any or all extensions.
• A user can only be monitored from one extension at a time. If you try to monitor someone
who is already being monitored, you receive busy tone and BUSY appears in your display.
• If the user puts the caller on hold, transfers the call, or ends the call, you are disconnected
and your monitoring session ends. Note that the system can be programmed to allow
monitoring to continue while the call is on hold.
• While you are monitoring, you can’t make or receive calls. Anyone who calls your telephone
while you are monitoring receives busy tone. The caller can leave a callback, but is unable to
camp on or override your monitoring session. If you want to place an outgoing call, you must
first cancel your monitoring session.
To monitor a call:
1. Lift the handset.
2. Dial *45 followed by the number of the extension you wish to monitor.
3. If the user is on a call, INTRUDING followed by the user’s extension number appears in your
telephone display. If the user is not on the phone, you hear busy tone and the user's extension
number followed by the words IS IDLE are shown in your telephone display.
4. Do one of the following:
• Press
(TRANS/CONF) to form a three-party conference with the user and the other
party.
• Press
# or Exit to end the monitoring session.
Note: If you wish to continue monitoring after exiting the conference, you must set up the monitor
again.
Door Opener
Door Opener allows you to operate a third-party door opener. For example, when someone requires
entry into a third-party building, a designated extension (or extensions) rings and on answering, the
extension user can press a feature key or dial a feature access code to open the door.
To use Door Opener:
• Press Door Opener feature key or press *66.
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