Document Outline

• Front Cover
• 8520 Telephone Quick Reference Guide
• Notice
• Contents
• Getting Started
  • Welcome
  • About Your Telephone
    • Feature Descriptions
      • Handset
      • Display
      • Message Indicator Lamp
      • Programmable Buttons
      • Dialpad Buttons
      • Speaker
      • Feature Buttons
    • Phone Signals
  • Comfort and Safety Tips
  • Headset Instructions
• Personalizing Your Phone
  • Adjusting the Viewing Angle
  • Changing Volume Levels
  • Changing the Ring Tone
  • Adjusting the Display Contrast
  • Listening to Background Music
  • Changing the Language
  • Using the Dialpad Buttons to Enter Characters
  • Using Programmable Buttons
    • Default Access Codes
      • Outside Line Access Codes
      • Extension Numbers
    • Default Feature Codes
  • Viewing Button Assignments
  • Resetting Programmable Buttons
  • Resetting the Telephone to the Default Settings
  • Switching Keymaps
  • Activating Door Relay
• Answering and Placing Calls
  • Answering Calls
    • Answering Waiting Calls
    • Using Automatic Call Access
    • Redirecting Calls
  • Using Automatic Trunk Answer
  • Placing Calls
    • Placing Emergency Calls
    • Placing Internal Calls
      • Requesting a Callback (Queuing the Phone)
      • Using Camp-on
      • Using Off-Hook Voice Announce
    • Placing External Calls
    • Redialing a Number
  • Using Speed Dial
    • Using System Speed Dial
    • Using Station Speed Dial
      • Storing Station Speed-Dial Numbers
      • Dialing Station Speed-Dial Numbers
      • Deleting Station Speed-Dial Entries
      • Assigning Speed-Dial Numbers to Programmable Buttons
  • Using the Directory
  • Using Account Codes
• Call Features
  • Using Handsfree Mode
  • Enhanced Speakerphone Mode
  • Using Ring Intercom Always
  • Using Mute
  • Placing Calls On Hold
  • Entering a Hookflash
  • Transferring Calls
    • Transferring Calls to Other Extensions
    • Transferring Calls to External Numbers
    • Using Reverse Transfer
  • Viewing Your System Information
  • Viewing Caller ID Information
  • Forwarding Calls
    • Manual Call Forwarding
    • System Forwarding
  • Using Dynamic Extension Express
  • Placing Conference Calls
    • Adding a Conference Party
    • Transferring a Conference
    • Dropping Out of a Conference
    • Ending a Conference and Placing all Parties on Hold
  • Using Record-A-Call
  • Using Group Listen
  • Using Call Logging
  • Using Secondary Extension Buttons
  • Using Configuration Assistant
    • Changing Your Station Password
    • Accessing Configuration Assistant
    • Changing the Dynamic Extension Express Settings
    • Changing the DND Settings
    • Changing the Manual Call Forwarding Settings
  • Using Remote Programming
    • Changing the Dynamic Extension Express Settings
    • Changing the DND Settings
    • Changing the Manual Call Forwarding Settings
    • Changing Your Station Password
• Messages
  • Using Messages
    • Leaving Messages at Other Extensions
    • Viewing and Responding to Messages
    • Canceling Messages Left at Other Extensions
    • Deleting Waiting Inter-Station Messages
  • Using Do-Not-Disturb (DND)
  • Using Reminder Messages
  • Paging Other System Users
    • Placing a Page Announcement
    • Enabling or Disabling the Page Feature
• Hunt Groups
  • Logging in to ACD Hunt Groups
  • Logging out of ACD Hunt Groups
  • Stopping the ACD Hunt Group Wrap-up Timer
  • Other Hunt Group Features
    • Requesting Agent Help
    • Diverting Hunt Group Calls
  • Hunt Group Supervisor Features
    • Accepting or Rejecting Agent Help Calls
    • Monitoring Calls
    • Stealing Hunt Group Calls
    • Using Barge-In
• Troubleshooting
  • Contact Information
  • Error Messages
  • Troubleshooting Tips
• Index
• Back Cover