Samsung SNS-100/400 - Manual (Page 35)

Before Calling for Malfunctions
33
Problem Solution
Image transferred to FTP
or by E-mail cannot be
viewed ƒ Video may not be viewed since Divx codec is not installed in user’s PC. Divx codec can
decode video compressed with MPEG4. Download and install the latest Divx codec, and check
video.
http://www.divx.com/divx/download
When camera cannot be
controlled for Pan/ Tilt/
Zoom ƒ Check the camera / speed dome protocol.
ƒ See if the proper model and manufacturer is selected at the mode.
ƒ Inspect the cables connected to the device.
When the contents stored
on the USB memory does
not appear ƒ Make sure not to remove it when it is being saved on the USB
ƒ Check if the USB is properly connected.
ƒ Make sure that capacity display is accurate on the Record Page.
When product data is not
displayed in the local
network ƒ Check the network cable’s connection status.
ƒ Press the reset switch on the back of the product for 5 seconds and factory initialize the
product to check.