Sonic Blue Replay TV 5000 - Manual (Page 70)

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ReplayTV 5000
:: Limited Warranty and Software License
Warranty
SONICblue Incorporated (“SONICblue”) warrants your 5000 series ReplayTV (the “ReplayTV”) and any included ReplayTV accessories against defects in
material or workmanship as follows:
LABOR: For a period of ninety (90) days from the date of purchase (“Warranty Period”), if the ReplayTV is determined to be defective, SONICblue will repair
or replace the unit, at its option, at no charge, or pay the labor charges to any ReplayTV authorized service facility. After the Warranty Period, the customer must
pay for all labor charges.
PARTS: In addition, for a period of one (1) year from the date of purchase, SONICblue will supply, at no charge, a new or rebuilt ReplayTV unit in exchange for
a defective unit. After the Warranty Period, parts are available from SONICblue authorized service facilities or a ReplayTV Service Center at your expense.
In addition, your ReplayTV carries a 30-day satisfaction guarantee for units purchased at the SONICblue E-store. It may be returned within 30 days of purchase
for a full refund (minus any shipping charges). Your ReplayTV must be returned in warranty condition with all original accessories included, in order to receive
a refund. Other terms may be offered by certain retailers. Check with your retailer for details.
Warranty Service
To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support Representative at SONICblue.
A Technical Support Representative may be reached at (800) 933-5899. Once an RMA number is obtained, your ReplayTV must be shipped freight prepaid, in
either its original packaging or packaging affording an equal degree of protection, to the ReplayTV authorized distribution facility. In order to receive an advance
replacement ReplayTV, the customer must furnish a valid credit card number and expiration date. Otherwise, a replacement ReplayTV will be shipped upon
receipt of the defective unit.
In addition, all accessories must be returned with the defective ReplayTV. A new or factory refurbished set of accessories will be furnished with the replacement
ReplayTV. Failure to return any of the accessory items could result in a delay in receiving the replacement ReplayTV, and/or result in an invoice for the missing
accessories.
Important: When calling for an RMA number, please be prepared to answer some basic troubleshooting/setup related questions. It is helpful for you to call when
you are in front of your ReplayTV so that you can respond to operational instructions from a ReplayTV Technical Support Representative.
Scope of and Limitation on Warranty
This warranty does not cover customer instruction, installation, set up adjustments or signal reception problems. This warranty does not cover cosmetic damage
due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of your ReplayTV. This warranty does not cover dam-
age due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by SON-
ICblue to service your ReplayTV. This warranty does not cover consumables (such as fuses and batteries). This warranty is valid only in the United States and is
non-transferable. This warranty is invalid if the factory-applied serial number has been altered or removed from the ReplayTV.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SONICblue SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FIT-
NESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
• For your convenience, SONICblue has established a frequently asked ques-
tions section at: http://www.sonicblue.com/replaytv. For service assistance or
resolution of a service problem, product information or operation help, please
contact the SONICblue Customer Care Department:
• By phone: 1-800-933-5899
By email: [email protected]