Troubleshooting – Samsung STREAM 83I User Manual

Page 90

Advertising
background image

89

You can view the radio’s MAC address using the menu items ‘Main

Menu' -> 'System settings' -> 'Network' -> 'View settings' -> 'MAC

address'.

The MAC address will typically be of the form

00:22:61:xx:xx:xx

5. If you have an encrypted network, check that you have entered the

correct encryption key into the radio. Remember that text-format WPA

keys are case sensitive. If your radio displays 'Network error' when

attempting to connect to an encrypted network, then please ensure

that you enter the correct key for the network. If the problem persists,

then you may need to re-check your network configuration.

6. If you need to set up your radio's IP address manually, you will need

to know low-level details of your network's configuration. Use the

menu items ‘Main Menu' -> 'System settings' -> 'Network' -> 'Manual

settings' -> 'Wired' or 'Wireless' (as needed) -> 'DHCP disable'.

The radio will then prompt you in turn for the

Ethernet IP address

Ethernet Subnet mask

Ethernet Gateway address

Ethernet Primary DNS

Ethernet Secondary DNS

If you are setting up a wireless connection manually you will also need

to enter the SSID, the encryption type, and the encryption key.

See page 16 for full details on how to set up your radio's network

configuration manually.

Troubleshooting

If you experience any trouble with your sound system, then you may find

it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/stream83i_faq.htm

If you have difficulty connecting the radio to your computer network, some

of these steps may help to resolve the problem:

1. Confirm that a WiFi connected PC can access the Internet (i.e. can

browse the web) using the same network.

2. Check that a DHCP server is available (normally a router function).

Your radio will by default use DHCP unless you choose to disable it.

This may be configured using the menu items ‘Main Menu' -> 'System

settings' -> 'Network' -> 'Manual settings'. This will ask first whether you

wish to configure a wired or a wireless connection. For either wired or

wireless you then need to choose 'DHCP enable' or 'DHCP disable'.

If you enable DHCP then the radio will negotiate with your router (or

DHCP server) and will be provided with an IP address as well as the

other settings needed. If you wish to set the network configuration

manually, refer to paragraph 6.

3. Check that your network’s firewall is not blocking any outgoing ports.

As a minimum, the radio needs access to UDP and TCP ports 80 and

123. Port 53 may be required for DNS. Some Internet radio services

may require additional ports to be open. Windows Media Player 11

will allocate a port number for UPnP media sharing and will configure

Microsoft's Windows built-in firewall appropriately. Other firewall

software may require configuration for UPnP or to allow particular IP

addresses to have trusted access.

4. Check that your access point does not restrict connections to particular

MAC addresses (sometimes called MAC address filtering).

Advertising