SpectronIQ PLTV-20NW32 - Manual (Page 30)

OMPLTV20NW32.book Monday, Dec. 04, 2006 9:37 PM
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Troubleshooting
Sy m ptom Possible C ause Resolution
After-image
remains on
screen after
display is
turned off
Distorted
image
“Invalid
Mode”
message on
screen
Red, green,
blue, or white
dots on screen
Remote
control not
functioning Inherent LCD
characteristics
Display format set
incorrectly
VGA input signal is
not in a supported
mode
Inherent LCD
characteristics
Batteries inserted
improperly
Batteries low on
energy
This is characteristic of an LCD. The after-image will
disappear after a few minutes.
Check that the correct Aspect Ratio is selected in the
Image menu in the OSD (see “Image” on page 17).
Adjust the resolution and refresh rate on the PC to
match a supported mode, listed under “Specifications”
on page 27.
This is characteristic of an LCD and will not cause a
malfunction.
Make sure the batteries are inserted and oriented
properly.
Replace the batteries.
A button is stuck Jog any stuck buttons on the remote to unstick them.
Obstacle between
remote and display
The remote is too
far from the display
Remove the obstacle.
Move closer to the display.
If none of the resolutions above resolves the problem, turn the display off and then on again
using the power switch on the bottom of the display, then check to see if the problem has
resolved.
N ote: Further troubleshooting inform ation can be found on the Spectroniq website
at www.spectroniq.com.
Support Inform atio n
Do not return this product to your retailer until you have perform ed the steps laid out in
the Easy Setup Instructions and contacted the Customer Service Center. Merchandise may
not be returned to Spectroniq without a return form authorization.
Before contacting Spectroniq Custom er Service, please record the following information, which may
be found on the back of your display:
• Model Number
• Serial Number
• Date of Manufacture
The Spectroniq Customer Service Center m ay be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899