Storagetek problem reporting – StorageTek StorageNet 4000 User Manual
Page 39
StorageTek Problem Reporting
Please be aware that, depending on your maintenance and/or warranty coverage, the services
delivered may be chargeable.
This form is provided for your convenience in gathering information for your call. Make as many copies as
you wish. Please have the following information available when reporting a problem:
Please record the following information for future reference:
Site ID
Customer Name
Serial Number
(Hardware Products only)
Product being
reported on
(BorderGuard, RDS)
Customer
Contact
Call back
Telephone Number
Problem
Description
(Include error messages or other supporting documentation.)
Impact on
Customer
Operations
(Is the problem an annoyance, minor interruption, or severe impact on your operations?)
Customer Problem Number (if assigned)
StorageTek Problem Number
Date Reported
Time Reported
Comments
Please direct any product-related problems or complaints to the following toll-free telephone
number:
1-800-248-8777