Standers 580 - Manual (Page 43)

User Guide
v2.1 May.04 35
6 6: Troubleshooting Tips
The Watcher Help file includes descriptions of most common
error messages and troubleshooting tips, including answers to
frequently asked questions. Look in the table of contents under
Frequently Asked Questions and Troubleshooting.
For help with other problems:
• Consult the Sierra Wireless website at
www.sierrawireless.com . There is a troubleshooting wizard
and an extensive knowledge base that can be searched to
address most problems.
• Contact Verizon Wireless Customer Service at: 1-800-2-
JOIN-IN .
My AirCard 580 becomes noticeably hot after using it for a
while, is this normal?
Like all wireless network cards, the AirCard 580 generates heat
in its normal operation and is also heated by the host
computer. For this reason it is recommended that you allow
the AirCard 580 to cool down after extensive operation so that
it may become cool to the touch before you remove it from
your notebook PC.
How do I log in to my Virtual Private Network (VPN)?
Once you establish a connection to the Internet with the
AirCard 580 and Watcher, open the VPN application and sign
in as you normally do.
How do I un-install Watcher?
Before you attempt to un-install the software, ensure that you
have powered off the card and exited Watcher.
1. Access the Add/Remove Programs utility in the Control
Panel.
Start > Settings > Control Panel > Add/Remove Programs
2. Select Sierra Wireless AirCard® 580 Watcher to un-install
and click
Change/Remove .
3. Follow the on-screen instructions.