Troubleshooting, 6 troubleshooting – Stanton Mixer Control Surface/Audio Interface SCS.1m User Manual
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6.
Troubleshooting
1. I have both the SCS.1m and SCS.1d, and when I try to power them up nothing happens. What is wrong?
You probably have the power supplies for each controller swapped. If you plug the wrong power cord into
a unit, it won’t power up. The power cable for the SCS.1m supplies 12V, and the one for the SCS.1d
supplies 24V. You can also tell which is which by the color-coding. For example, gray for the SCS.1m and
blue for the SCS.1d.
2. Can I use the FireWire cable alone to power the SCS.1 controllers?
No, the SCS.1 controllers require external power. We intentionally wanted power to be supplied to
guarantee that consistent performance is achievable as not all bus power on the FireWire port is stable
across machines.
3. I cannot find the driver for my controller.
In Windows, the driver installer is combined into the SCS.1 DaRouter software. In OS X, the SCS.1m is
Core Audio compliant and doesn’t need a driver. As stated in the installation procedure, make sure you
download the latest driver from the Stanton website.
4. My computer does not have a 6 pin FireWire port on it.
Use the 6 to 4 pin adapter included in the SCS.1m package.
5. My computer doesn’t have a FireWire adapter at all.
In most cases, a FireWire interface can be easily added to a computer. For laptops, you need to look for
either a PCMCIA or ExpressCard based adapter (which one to use depends on the card slot your computer
is equipped with). For desktops, you should use an add-in PCI FireWire card. Please do not use a
USB-to-FireWire adapter cable because it will severely degrade performance.
6. I am getting click and pops in my audio.
This can be many things. Do you hear noise even when there’s no software playback? If so, then the cause
is likely a ground loop (especially if it goes away when running the computer on battery power).
If not, does increasing the buffering in the driver make the problem go away? If so, then it could be an
issue with your system performance. For OS tweaks, please read the Appendix DPC Optimization Guide.
If neither of the previous options seems to fix the issue, let’s try a couple of more alternatives.
Do you have multiple FireWire devices connected? If so, try using just the SCS.1m. If that addresses your
issue, then try re-ordering the devices in the FireWire chain. You should always have the SCS.1 controllers
“closest” to the computer and plug other devices (drives, etc) into them (or run your drives on a separate
port altogether). If you’re running Windows XP, you might need the SidSpeed fix. Please see these
Microsoft articles to determine if this is a fix for your issue…
For XP SP2, go t
For XP SP3, go t
To contact Tech Support, please call us at +1 954.316.1500 and select the SCS.1 option.