Sampo DVE-560 - Manual (Page 29)

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TROUBLESHOOTING
Before requesting service for this unit, please check the following chart for a possible cause of the problem you are
experiencing. Some simple checks or minor adjustment on your AV system may eliminate the problem and resume
proper operation.
If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem,
consult your dealer for instructions.
Common Symptom Possible cause Remedy
No power ü Power cord is not properly
connected to the power outlet
ü Make sure the connection between the power
cord and the outlet.
Disc tray can not be
closed ü Disc is not properly placed ü Re-place the disc properly.
No playback ü Power is OFF
ü No disc is inserted (“no disc” will be
shown on screen.
ü Disc is upside down. (‘no disc” will
be shown on screen.)
ü Dirty disk
ü Deformed disk
ü Condensation happens
ü Turn ON the power.
ü Insert a disc
ü Reload disk. The label side should face
upward.
ü Clean disc surface
ü Change a new disc
ü Turn power on and idle for 1-2 hours.
Too much mosaic image ü Poor disc ü Change to a new disc
No audio ü Slow or fast playback
ü Audio terminals are disconnected.
ü TV volume is too small
ü Wrong AUDIO OUTPUT Setting ü Press [PLAY] to resume normal playback
ü Check audio connections
ü Adjust TV volume
ü Check AUDIO OUTPUT Setting
No Video ü Disconnection of video equipment
ü Wrong input setting of video
equipment
ü Check video connections
ü Check video input setting of video equipment
Remote control unit does
not work ü No battery in remote control
ü Dead batteries
ü Do not point the remote control to
the remote sensor
ü Put in new batteries.
ü Replace batteries
ü Use the remote control properly
DVD Symptom Possible cause Remedy
Do not Playback even when a title
is selected ü Prohibited by the parental
rating
ü Confirm the PRENTAL setting.
Audio or subtitle language is not
that selected at the initial setting. ü Those selected language
does not exists in the disc
ü Select the other language using [AUDIO]
or [SUBTITLE]
Setting language is not that you
want ü Wrong OSD language setting ü Check the OSD language setting
Audio or Subtitle can not be
changed ü The disc just contains one
language
ü Check the disc contents
The password for parental rating
has been forgotten ь ь Except the password you set, a super
password “0000” always can help you