Smart Technologies SMART Board D600 - Manual (Page 57)

49 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Finding More Information
The Help Center contains links to a wide range of information, including procedures,
concepts, help with applications, SMART Notebook tool descriptions, troubleshooting
hints and more.
Access the Help Center by pressing the Help button on the pen tray. The Help button
also provides access to the orientation screen and SMART contact information. For
more information on the pen tray buttons, see Pen Tray Buttons on page 35.
Alternatively, access the Help Center from the SMART Board icon
in the Windows
notification area or Mac Dock.
For more resources, visit http://www2.smarttech.com/st/en-US/Country/ , and then
select your country. In the Support section of this site, you’ll find up-to-date,
product-specific information, including setup instructions and specifications. This
website’s
Training Center also has free learning resources, hands-on lessons and
information on how to get more training.
The pointer snaps back to
one location when you lift
the pen or your finger from
the screen. The resistive surfaces are
in constant contact at the
location to which the
pointer returns. An object
that hits or presses on the
front sheet, leaving a
permanent depression,
can cause this issue. Gently pull the front sheet
away from the back sheet
using a piece of tape or a
small suction cup. If the
problem goes away while
you pull but returns when
you release the tape or
suction cup, you might
have to return your
interactive whiteboard for
repair.
The pointer moves
erratically or gaps appear
when you draw with the
pen. The USB power from your
laptop, computer or USB
extender is too low to
power your interactive
whiteboard. Substitute another
computer.
OR
Eliminate or substitute the
USB extender.
OR
Install a powered USB hub.
Symptom/Observation Cause Solution