SharkRack KVM-8 - Manual (Page 39)

KVM-8 Installer/User Guide
32
Appendices
33
Troubleshooting
SharkRack Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your SharkRack product. If a problem should
develop, follow the steps below for the fastest possible service:
1. Check the troubleshooting tables below to see if the problem can be resolved by
following the procedures outlined.
2. Call SharkRack Technical Support for assistance at (877) 427-5722. To expedite
assistance, have this manual with you when you call, along with a copy of your
invoice giving the date purchased and other identifying data.
Symptom Action
No status light Verify unit is turned on. Check power cable. If status light
still does not light, turn off the unit and check the fuse
located under the power cord connector. If the problem
persists, contact SharkRack Technical Support.
Red status LED lit Internal unit failure. Contact SharkRack Technical
Support for information.
Red Status LED Blinking Bad FLASH memory on power-up. Contact SharkRack
Technical Support.
Green channel LED not lit Verify that the computer is powered on. Check the
cabling between your computer and the KVM Switch.
Verify that a keyboard works when plugged directly
into your computer. If the problem persists, contact
SharkRack Technical Support.
Unable to hot-key switch to
a channel Check the power indicator on the OSD screen to ensure
that the system in question is powered.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
Verify that you are in hot-key mode by checking to see
if the green status LED is blinking. If it is not, press Esc
and try going into command mode again. If the problem
persists, contact SharkRack Technical Support.
Unable to push-button
switch Verify that the channel being selected is not serving as
to a channel an expansion unit.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
Verify that a computer is attached to that channel. If
the problem persists, contact SharkRack Technical
Support.