Lexmark 5025 - Manual (Page 138)

Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1 Turn the printer off.
2 From the printer control panel, press and hold and the right arrow button while turning the printer on.
3 Release both buttons when the clock animation appears.
The printer performs its power-on sequence, and then Config Menu appears.
4 Press the arrow buttons until Prt Quality Pgs appears, and then press .
The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message
remains on the display until all the pages print.
5 After the print quality test pages print, press the arrow buttons until Exit Config Menu appears, and then
press
.
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.
Blank pages
These are possible solutions. Try one or more of the following:
P
ACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
T
HE TONER MAY BE LOW
When 88 Cartridge Low appears, order a new toner cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
Troubleshooting
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