Accessories, Troubleshooting, Specifications – Procom AL500HYLA User Manual

Page 8: Replacement, Observed problem, Possible cause remedy

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8

AL058-01

PARTS NOT UNDER WARRANTY:

Contact authorized dealers of this product or Parts Central if

they can't supply original replacement part(s) Call PRO-COM's

Parts Department at 1-877-886-5989 for referral information.

When calling PRO-COM, have ready

Model number of your heater
The replacement part number

ACCESSORIES

Purchase these heater accessories from your local
dealer or Parts Central. If they cannot supply these
accessories call PRO-COM’s Sales Department at
1-877-886-5989 for referral information. You can also
write to the address listed on the back page of this
manual.

OBSERVED PROBLEM

Burner fire does not last.

1.

Damaged thermocouple.

2.

Thermocouple electrode
corrosion.

3.

Damaged control valve.

4.

Control knob not pressed long
enough.

5.

Thermocouple connection
loose at control valve.

6.

Pilot flame not touching
thermocouple.

1.

Replace thermocouple.

2.

Clean thermocouple electrode.

3.

Replace control valve.

4.

After ODS/pilot lights, keep control
knob pressed in for 30 seconds.

5.

Hand tighten connection or replace
thermocouple.

6.

Contact qualified service man.

POSSIBLE CAUSE

REMEDY

TROUBLESHOOTING

1.

Air in gas lines.

2.

Inlet gas pressure is too low.

3.

Gas supply turned off.

4.

Air passageway on heater blocked.

5.

Burner orifice clogged.

6.

Control knob not in ING/ON position.

7.

Control knob not fully pressed in while
in ING/ON position.

1.

Continue holding down control knob.
Repeat igniting operation until air is
removed.

2.

Check gas pressure.

3.

Fully open gas supply.

4.

Check air passageway.

5.

Clean burner.

6.

Turn control knob to ING/ON position.

7.

Press down control knob.

Burner does not light.

1.

Reposition ignitor.

2.

Replace ignitor.

3.

Replace ignitor cable.

4.

Connect electrode to ignitor cable.

1.

Ignitor electrode positioned wrong.

2.

Ignitor electrode broken.

3.

Broken ignitor cable.

4.

Ignitor electrode not connected to
ignitor cable.

When ignitor buttons pressed in, there
is no spark at safety Pilot.

SPECIFICATIONS

Btu 50000
Gas Type LP Gas Only
Ignition Piezo
Inlet Gas Pressure* (In. of water)
Maximum 13”
Minimum 11”
Dimensions, Inches (HxWxD)
Stove 42 9/16”x26”x26”
Carton 30 5/16”x27 3/4”x27 3/4”
Weight, Lbs
Stove 141
Shipping Weight 163
* For purpose of shipment adjustment.

REPLACEMENT

REPLACEMENT PARTS:

Note: Use only original replacement parts. This will
protect your warranty coverage for parts replaced
under warranty.
PARTS UNDER WARRANTY:

Contact authorized dealers of this product. If they
can't supply original replacement part(s) call
PRO-COM's Technical Service Department at
1-877-886-5989 for referral information.

When calling PRO-COM or your dealer, have
ready

Your name
Your address
Model and serial numbers of your heater
How heater was malfunctioning
Type of gas used (propane/LP or natural gas)

Usually, we will ask you to return the defective

part to the factory.

SERVICE INDICATIONS:
A hazardous condition may result if a heater has
been modified or is not functioning properly. When
the heater is working properly:
1. The flame is contained within the heater.
2. The flame is essentially yellow.
3. There is no strong disagreeable odor, eye

burning or other physical discomfort.

4. No smoke or soot exists internal or external to

the heater.

5. No unplanned or unexplained shut down of the

heater occur.

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