Planet Technology ISDN Internet Telephony PBX System IPX-1800N - Manual (Page 54)

PLANET IP PBX user’s manual
or 3.
Optional Worktime
Special holidays or work day. User can set date and its work time, or set
it to a whole-day holiday.
5.8 Interactive Voice Response (IVR)
Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys
on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly.
PLANET IP PBX enables multiple configurable IVR menus in a single system, and each of them could
have a hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus.
You can also manage IVR prompts, used by IVR menus, in this page.
Add a new IVR Menu
1. Enter a name of an IVR menu in IVR Name, and click a file
in the Prompt list.
2. Click ADD next to the IVR Name box to set the new IVR
name in Info. System will prompt to ask for confirmation
whether a Worktime setting is required or not. This is
because Worktime setting can only be added when
creating a new IVR. After creation, an IVR without
Worktime setting cannot be associated with a Worktime
setting later. If Worktime setting is indeed not required,