Planet Technology ISDN Internet Telephony PBX System IPX-1800N - Manual (Page 55)

PLANET IP PBX user’s manual
click Cancel in the pop-up window.
3. Enter settings shown in Table 5.8.
4. Click APPLY to add the new IVR menu and see it as a
tree view in Info.
5. For example, to create a basic Auto Attendant IVR for a
trunk with Usergroup of Privilege dial_in:
• Enter an IVR Name, say Basic_AA
• Choose */agent-newlocation.gsm from Prompt list in
Action Data block.
• Choose a usergroup from Group under Action Data.
• Click the ADD next to the IVR Name box.
• Click Cancel in the pop-up window to confirm the
Worktime setting is not required.
• Now, Basic_AA should be available in the IVR list of
Trunk pages.
Edit an IVR Menu
1. Click an IVR name in the All IVR Menus list.
2. Edit settings shown in Table 5.8.
3. Click APPLY to update the changes.
Delete an IVR Menu
1. Click an IVR name in the All IVR Menus list.
2. Click DEL to delete the IVR menu.
Table 5.8 Interactive Voice Response Configuration Settings
Field Description
All IVR Menus Select a preferred IVR menu name.
Info View the IVR menu as a tree view.
IVR Name Specify the name of the IVR.
Click a number in the Keypad list and one of the following actions in the
Action list to associate an action with a key.
Hang Up To cut off the call immediately.
Play Back To play the IVR prompt selected in Prompt list
Call To To call an extension.
Go to Top To go back to the root menu of the IVR.
Next Layer To go to the next layer of the IVR menu.
Select Language To choose a language.
Rule
Return To go back to the previous layer.