NEC NEAX NDA-24349 - Manual (Page 384)

Chapter 19 Voice Messaging Systems
Page 19- 2 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Service Conditions
1. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the
system.
2. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant
Console, but not from DP telephones.
3. When the calling party is connected to the Voice Mail System, only DTMF signals can be sent to the
VMS for registering a message. DP telephones cannot be used.
4. Stations can set Call Forwarding - All Calls, Call Forwarding - No Answer, and Call Forwarding –
Busy Line to the VMS. The system sends out a mail box number to the VMS. Calling a station that
has Call Forwarding set to the VMS is automatically answered by the VMS.
5. The DTMF signal pause, Inter-Digit Pause, and DTMF signal width of the station number
automatically sent out to the VMS from the system are as follows:
a. Pause: Variable from 1 second to 12 seconds in 1 second increments
b. Inter-Digit Pause: Variable from 32 milliseconds to 240 milliseconds
c. DTMF signal width: Fixed at 64 milliseconds or 128 milliseconds
6. A special number of up to 4 digits (including an Inter-Digit Pause) can automatically be added, both
before and after, to the station number that is sent to the VMS from the system. This can be used
for a variety of identification codes as required. Two types of Inter-Digit Pauses can be set per
system. One is fixed at 1.5 seconds, and the other is programmable from 1.5 seconds to 16
seconds.
7. The VMS can control the Message Waiting Lamp of the Station set by using the Message
Waiting/Message Reminder feature. The retrieval access code for Message Waiting/Message
Reminder is variable and can be set from 1 to 4 digits, in system programming.
8. When all VMS ports are busy (assuming the following condition):
Station-A (or outside party)....Calling Party
Station-B....Called Party
Station-B sets Call Forwarding - All Calls/Busy Line/No Answer to the VMS.
Station-A (or outside party) makes a call to Station-B.
a. Call Forwarding - All Calls :
a. Station A hears reorder tone.
b. Outside party hears busy tone.
b. Call Forwarding - Busy Line
a. Station-A hears busy tone, and can set any busy service to station-B.
b. Outside party hears busy tone.