Rheem AP15121-1 - Manual (Page 20)

20
head
IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it
requires adjustment, repair, or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is unavailable, refer
to the telephone directory, commercial listings or local utility for qualified
service assistance.
2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department at
the following address:
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-995-0982.
When contacting the manufacturer, the following information will be
requested:
a. Model and serial number of the water heater as shown on the rating label
located on front of the water heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed
service on the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.