Getting support and service, Third-party products, Before you call for customer support – RSA Security 6.1 User Manual
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About This Guide
September 2005
X
Internet-Draft, “The Protected One-Time Password Protocol
(EAP-POTP)”, M. Nystrom, June 2005.
ftp://ftp.rsasecurity.com/pub/otps/eap/
draft-nystrom-eap-potp-02.html
Third-Party Products
For more information about configuring your access servers and firewalls, consult
the manufacturer’s documentation provided with each device.
Getting Support and Service
Before You Call for Customer Support
Make sure you have direct access to the computer running the
RSA Authentication Manager software. Have the following information available
when you call:
X
Your RSA Security Customer/License ID. You can find this number on the
license distribution medium or by running the Configuration Management
application on Windows servers, or by issuing an
sdinfo
command on
Linux or Solaris servers.
X
RSA Authentication Manager software version number.
X
The make and model of the machine on which the problem occurs.
X
The name and version of the operating system under which the problem
occurs.
RSA SecurCare Online
Customer Support Information