Oracle A75089-02 - Manual (Page 16)

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Other Sources
Training
We offer a complete set of formal training courses to help you and your staff master
e-Commerce Gateway and reach full productivity quickly. We organize these
courses into functional learning paths, so you take only those courses appropriate to
your job or area of responsibility.
You have a choice of educational environments. You can attend courses offered by
Oracle Education Services at any one of our many Education Centers, or you can
arrange for our trainers to teach at your facility. In addition, Oracle training
professionals can tailor standard courses or develop custom courses to meet your
needs. For example, you may want to use your organization structure, terminology,
and data as examples in a customized training session delivered at your own
facility.
Support
From on-site support to central support, our team of experienced professionals
provides the help and information you need to keep e-Commerce Gateway working
for you. This team includes your Technical Representative, Account Manager, and
Oracle’s large staff of consultants and support specialists with expertise in your
business area, managing an Oracle8 server, and your hardware and software
environment.
Oracle Support Services maintains the Metalink web site. Metalink is a valuable
resource that contains supplemental documents, white papers, and product
announcements about Oracle e-Commerce Gateway (and other products). Register
for Metalink 2.0 at the server nearest you:
■
United Kingdom, Belgium, Finland, and The Netherlands should use the UK
server:
http://support.oracle.com.uk/
■
Asia Pacific customers should use the Singapore server:
http://support.oracle.com.sg/
■
United States customers should use the US server:
http://metalink.oracle.com/
Oracle e-Commerce Gateway Email The Oracle e-Commerce Gateway management
team maintains an email address and distribution list to broadcast product
announcements and solicit information about EDI best practices. To add yourself or