Texas Instruments 3000 - Manual (Page 198)

Getting Support for Your TI Product
Texas Instruments and your Texas Instruments authorized reseller want you to succeed with your TI product.
If you have questions about or operating difficulties with your TI product, follow these steps to get support.
1. Call your dealer.
Your dealer should be the first person you call when you have questions or difficulties. Your dealer is
familiar with your system requirements and should be able to provide you with the needed information or
service.
2. Call the appropriate TI number.
For operational support 512-250-7407 (FAX 512-250-6660)
Call the Customer Satisfaction Line when your TI product is functioning, but you have questions about how
to operate it. The Customer Satisfaction Line is available Monday through Friday between 8 a.m. and 4:30
p.m. CST. The FAX number is available 24 hours/day, 7 days/week. Please have the following information
available when calling (or FAXing):
n
Name, address, daytime phone number
n Product model
n Brief description of the symptoms being observed (include the host computer and
software application you are using)
A specialist for your TI product will return your call, usually within eight working hours. All return calls are
free.
For hardware support
Type of Service Times available Phone number
Ordering options, 8a.m.-6p.m. CST, M-F 1-800-847-2787 (U.S.A.)
consumable supplies, 8:30a.m.-5p.m. EST, M-F 1-800-268-6314 (Canada)
or spare parts 416-884-9181 (Toronto area)
24 hrs/day FAX 713-894-3950 (U.S.A.)
416-770-2303 (Canada)
Requesting equipment 24 hrs/day, 7 days/wk 1-800-572-3300 (U.S.A.)
repair 1-800-848-3927 (Canada)
Requesting information 7:30a.m.-5:30p.m., M-F 1-800-847-5757 (U.S.A.)
about service contracts 8:30a.m.-5p.m. EST. M-F 1-800-268-6314 (Canada)
or warranty 416-884-9181 (Toronto area)
24 hrs/day FAX 713-894-3808 (U.S.A)
416-770-2303 (Canada)
For information about other TI products 1-800-336-5236
If you have a question about any other TI product, the Customer Response Center can put you in touch with
the right person.