TMIO PS302SS00 - Manual (Page 32)

OVEN SERVICE
Oven Diagnostics
In the event service is required, our Authorized Service Technician can diagnose most problems remotely,
if connected to the Internet, reducing service calls to one visit to the home. The exclusive TMIO online
Virtual Repairman provides assistance and technical information to the Service Technician. Service
calls are an inconvenience to the customer and we at TMIO want to offer the best service with the least
aggravation to the customer.
From the Main Screen
• Select
My Oven drop down
• Select Oven Service
• Select Oven Diagnostics
Note: Oven must be connected to Internet and contact and registration
information (see page 11 Contact Information) must be complete
• Select
Upload Diagnostics
• Call Customer Service at 1-800-881-TMIO (8646) or your Dealer to
schedule the service call
Note: Many repairs can be made by pressing Oven Reset before
calling for service
POWER FAILURE
Power Failure
If the user has enabled “email alerts” in the My Oven / Preferences / Set
Alerts menu, an email alert will be sent to the user when power resumes.
Power Failure Recovery Rules:
• If the power fails for less than three (3) minutes, this is considered
a “blink” and the oven will continue to operate as it was prior to the
power outage
• If the power fails for more than six (6) hours, the oven will remain off
• If the oven was refrigerating when power failed, it will continue to
refrigerate once power resumes
• If the oven was in Sabbath or Holiday mode, it will continue in
Sabbath or Holiday mode once power resumes
• If the oven was in Self Clean, once power resumes the oven will
resume in a safe “cool down” mode and a warning will be displayed
• In Cook Now, if cooking was interrupted, the oven will refrigerate
once power resumes and a warning will be displayed
• In Cook Later, if cooking was interrupted, the oven will refrigerate
once power resumes and a warning will be displayed
• In Cook Later, if the refrigeration stage was interrupted and the
temperature exceeded 40ºF, the oven will refrigerate once power
resumes and a warning will be displayed
• In Cook Later, if the power remained off until after the meal time, the
oven will refrigerate and a warning will be displayed
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