VTech ia5876 - Manual (Page 39)

www.vtechphones.com 38 ADDITIONAL INFO
Problem Suggestion
I get noise, static,
or weak signal even
when I’m near the
base .
• Press the CHAN button while on a call until the interference has been eliminated .
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones .
• Microwaves operate on the same frequency as your phone . It is normal to experience static on
your phone while the microwave is running . Do not install this phone in the same outlet or near
the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will likely get better reception not installed
in a low area .
• If the other phones in your home are having the issue, the problem is in your wiring or local
service . Contact your local telephone company (charges may apply .)
I hear other calls while
using my phone .
• Disconnect your base unit from the telephone jack, and plug in a regular telephone . If you
still hear other calls, the problem is probably in your wiring or local service . Call your local
telephone company .
I hear noise in the
handset, and none of
the keys or buttons
work .
• Make sure the power cord is plugged in .
Troubleshooting