Maintenance, Appendix, Troubleshooting – VTech DECT CS6419-2 User Manual
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Appendix
Troubleshooting
If other telephones in your home are having the same problem, the problem is in the
wiring or local telephone service. Contact your telephone service provider (charges
may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
LOW BATTERY shows on the handset screen.
Place the handset in the telephone base or charger for recharging.
Remove and install the battery again and use it until fully depleted, then charge the
handset in the telephone base or charger for up to 10 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
CHARGE light on the handset should be on.
Remove and install the battery again, then charge for up to 10 hours.
If the handset is in the telephone base or charger but
CHARGE
light on the handset is
not on, refer to
The CHARGE light is off below.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before
LOW BATTERY
appears on the screen (page 4).
Purchase a new battery. Refer to
Battery installation (page 3).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly and
securely (page 2).
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 10).
Make sure the telephone line cord and power adapter are plugged in properly (page 2).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
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