VTech DECT CS6419-2 - Manual (Page 49)

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Appendix
Troubleshooting
OUT OF RANGE OR NO PWR AT BASE shows in the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the
power adapter and reinstall the battery. Place the handset in the telephone base and
allow up to one minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
NEW VOICEMAIL and show on the display and I don’t know why.
If NEW VOICEMAIL and appear on the display, then your telephone has received a
signal from your telephone service provider that you have a voicemail message waiting
for you to retrieve from your telephone service provider. Contact your telephone service
provider for more information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional telephone
service. Contact your service provider for more information.
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