VTech DECT CS6419-2 - Manual (Page 44)

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Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website www.vtechphones.com, or call
1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call
1 (800) 267-7377.
My telephone does not work at all.
Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure that the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
Charge the battery in the handset for up to 10 hours.
If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before LOW BATTERY appears on the screen (page 4).
Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
the local telephone service. Contact your telephone service provider.
There is no dial tone.
Try all the above suggestions.
Move the cordless handset closer to the telephone base. It may be out of range.
The telephone line cord may be defective. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring
or local telephone service. Contact your telephone service provider (charges may apply).
I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a second
or two to synchronize with the telephone before producing a dial tone. Wait an extra
second before dialing.
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Appendix