VTech gz5838 - Manual (Page 29)

www.vtechphones.com 29
Additional information
Troubleshooting
If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website
at www .vtechphones .com, or call  (800) 595-95; in Canada, call  (800) 267-7377 .
Problem Suggestion
My telephone does not
work at all .
• Make sure the battery is installed and charged correctly (page 5) . For optimum daily
performance, return the cordless handset to the telephone base after use .
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch .
• Make sure the telephone line cord is plugged firmly into the telephone base and the modular
wall jack .
• Unplug the unit’s electrical power . Wait for approximately 5 seconds, then plug it back in .
Allow up to one minute for the cordless handset and telephone base to synchronize .
• Charge the battery in the cordless handset for at least 6 hours .
• Remove and re-insert the battery . If that still does not work, it may be necessary to purchase
a new battery .
• Disconnect the telephone base from the modular jack and plug in a working telephone . If this
telephone does not work, the problem is probably in the wiring or the local service . Call the
local telephone company .
There is no dial tone . • First, try all the suggestions above .
• Move the cordless handset closer to the telephone base . It might be out of range .
• The telephone line cord might be malfunctioning . Try installing a new telephone line cord .
• Disconnect the telephone base from the telephone jack and connect a different telephone . If
there is no dial tone on the other telephone either, the problem is in your wiring or local service .
Contact your local telephone company .