VTech gz5838 - Manual (Page 35)

www.vtechphones.com 35
Additional information
Problem Suggestion
My caller ID features are
not working properly .
• Caller ID is a subscription service . You must subscribe to this service from your local telephone Caller ID is a subscription service . You must subscribe to this service from your local telephone
company for this feature to work on your telephone .
• The caller may not be calling from an area which supports caller ID . The caller may not be calling from an area which supports caller ID .
• Both you and the caller’s telephone companies must use equipment which are compatible with Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service .
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
The system does
not receive caller ID
or the system does
not display caller ID
during call waiting .
• Make sure you subscribe to caller ID with call waiting features provided by the local telephone Make sure you subscribe to caller ID with call waiting features provided by the local telephone
company .
• The caller may not be calling from an area which supports caller ID . The caller may not be calling from an area which supports caller ID .
• Both you and the caller’s telephone companies must use equipment which are compatible with Both you and the caller’s telephone companies must use equipment which are compatible with
caller ID service .
• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
base and the telephone line jack. Contact your DSL service provider for filter information.
Common cure for
electronic equipment .
• If the unit is not responding normally, try putting the cordless handset in the telephone base .
If it does not seem to respond, try the following (in the order listed):
• Disconnect the power to the telephone base . Disconnect the power to the telephone base .
• Disconnect the battery on the cordless handset . Disconnect the battery on the cordless handset .
• Wait a few minutes before connecting power to the telephone base . Wait a few minutes before connecting power to the telephone base .
• Re-install the battery and place the cordless handset into the telephone base . Re-install the battery and place the cordless handset into the telephone base .
• Wait for the cordless handset to synchronize its connection with the telephone base . Allow up Wait for the cordless handset to synchronize its connection with the telephone base . Allow up
to one minute for this to take place .
Troubleshooting