Wren Associates DRS5016 - Manual (Page 111)

Advance Configuration DRS5116
Wren
2003. 09. 06 (v 1.0) 111
WARRANTY INFORMATION
Wren warranties all of its DVRs for one (1) year. The hard disk drives
are under warranty for one (1) year from date of sale against any defects
in material or workmanship as long as the product is used for the
purposes for which it was intended.
DAMAGED EQUIPMENT
Wren merchandise is thoroughly inspected and carefully packed prior to
distribution. If damaged merchandise is received, keep all original
shipping materials, including packaging and documentation. All claims
for damages--apparent or concealed--and shortages must be made
immediately and noted on the freight bill. Failure to notify the
appropriate party (as detailed below) within 15 days of receipt will result
in refusal of the claim.
Prepaid Freight
If damage is apparent upon delivery, list damages and ask driver to
acknowledge by signing the corresponding freight bill. Immediately
notify Wren who will initiate claim with the carrier. Failure to comply
with this process will result in Wren refusing to honor claim. If damage
is concealed and not discovered until opening the carton, notify Wren
immediately for further instruction. Wren may issue a call tag to
retrieve damaged merchandise.
Collect Freight
Customer is responsible for taking appropriate action with carrier.
RETURNS
In order to return parts to the factory for repair or credit, please call the
factory at (800) 881-2249 or (573) 893-2249 to obtain a Return
Authorization number. Goods returned for credit should be in their
original condition and packaging and clearly identified with the assigned
RA number and freight should be prepaid. All merchandise returned
without a valid Return Authorization (RA) number printed clearly on the
outside of the carton(s) will not be accepted, and will be returned to the
sender.
All merchandise returned by the buyer for credit and accepted by Wren,
may be subject to a 20% restocking and/or refurbishing charge.
Products returned within 30 days of the purchase date are not subject to
a restocking fee. Products returned within 31-90 days from the
purchase date will be subject to a 20% restocking fee. Products may not
be returned more than 91 days from the purchase date. Custom and
OEM products may not be returned at any time. The purchase date is
recorded as the ship date on Wren’s invoice.
TECHNICAL SUPPORT
If technical assistance is needed during the installation or running of the
DVR programs, please contact (800) 881-2249.