Zoom 4420-A - Manual (Page 73)

Appendix A. Troubleshooting 73
Problem
I set up my AP+4 as an access point, but the devices I set up on
my zoom wireless network cannot access the Internet.
Solution
1111
Verify that a “wired” computer can access the Internet.
• If it cannot, try the following:
a aa a
Make sure the associated LAN port LED on the
AP+4 front panel is lit.
b bb b
Check the TCP/IP settings on the computer (see
above, page 71.
c cc c
Perform a Release/Renew operation on the
computer or reboot.
• If the wired computer can access the Internet, reboot the
devices(s) on your wireless network and try to access
the Web again.
If you still cannot connect to the Internet wirelessly, go to
Step 2.
2222
Verify that security is not set on the AP+4 or the client. If it is,
ensure that the wireless devices are using the same security
settings.
3333
Verify that the devices are connected to the correct wireless
network and that the signal strength is adequate. (Try
repositioning the devices if the signal strength is too low.)
4444
In the AP+4 menu pane, select Wireless→Site Survey to
view other wireless networks in the area. Then on the
Wireless Basic Settings page, select a channel number for
your network that is not being used by another network. If
possible, try to maintain a 5-channel difference between your
network and other nearby networks.
5555
If you are using Windows XP with built-in wireless access:
a aa a
On your Windows desktop, click the Start button, then
click Control Panel.