ZyXEL Communications NSA210 User Manual
Page 343
Chapter 17 Troubleshooting
NSA210 User’s Guide
343
• Use the NAS Starter Utility to discover your NSA. If you have admin privileges,
you can directly change the IP address of the NSA using the NAS Starter Utility.
• If the server name has changed and you don’t have the NAS Starter Utility, see
to use the RESET button to return the default
setting.
I cannot get to the NSA login screen.
• Use the NAS Starter Utility to discover your NSA. If you have admin privileges,
you can directly change the IP address of the NSA using the NAS Starter Utility.
• Make sure you have used the NAS Starter Utility to initialize your NSA. The hard
disk has to have the firmware installed before the NSA can be used.
• If you used the RESET button, the NSA may have a new IP address. Close and
reopen the NAS Starter Utility to discover the NSA.
• Make sure the NSA is turned on.
• If you are trying to login directly by typing the server name into your web
browser’s address field, make sure you are using the correct server name as the
web site address.
• The default server name is nsa210, if you have changed the server name,
use the new one.
• If the server name has been changed and you do not know the new server
name, see the troubleshooting suggestions for
I forgot the server name of the
• If it still doesn’t work, try using the NAS Starter Utility.
• Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
• By default, the NSA gets an IP address automatically. The NSA assigns itself an
IP address if no device assigns one. If your computer is also set to get an IP
address automatically, the computer and the NSA can both assign themselves
IP addresses and communicate. See
if you need to
configure the NSA with a static IP address.
• Make sure your computer’s IP address is in the same subnet as the NSA’s IP
address. You can use the NAS Starter Utility to find the NSA’s IP address. See
for how to change your computer’s IP address. Skip
this if you know that there are routers between your computer and the NSA.
• Ping the NSA from your computer. Make sure your computer’s Ethernet adapter
is installed and functioning properly. In a (Windows) computer, click Start,
(All) Programs, Accessories and then Command Prompt. In the Command
Prompt window, type “ping” followed by the NSA’s IP address (use the NAS
Starter Utility to find the NSA’s IP address if you don’t know it) and then press
[ENTER].
• Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and
later).