Accu-Chek Active - Manual (Page 23)

When a control test isn’t within the acceptable range, there could be several reasons.
Follow these steps to find out why:
21 Chapter 2: Control Testing
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Action
Replace solution or test strips that have expired or
solution you opened more than three months ago.
If either has been open for a while, replace the test
strips or control solution.
If not, recode the meter (Chapter 1, “Coding the Meter”).
Reread Chapter 1, “Running a Control Test and
Understanding Control Test Results” and test again or
ask your healthcare provider for help.
Repeat the test in the appropriate temperature range.
Repeat the control test with a new test strip. If the
result still isn’t within the acceptable range, contact the
ACCU-CHEK Customer Care Service Center at
1-800-858-8072.
Troubleshooting Checks
1. Check the expiration dates of the test strips
and control solutions.
2. Make sure the caps were tight on the test
strip container and control solution bottles.
3. Check that the code on the meter matches
the code on the test strip container.
4. Make sure you followed all the testing
steps.
5. Make sure the temperature was between
50-104°F (10-40°C) when you did the test.
6. If none of the above apply…