Accu-Chek Active - Manual (Page 51)

49 Chapter 6: Technical Information ACCU-CHEK Customer Care Service Center 1-800-858-8072
ACCU-CHEK Active Limited 3-Year Warranty
Roche Diagnostics warrants to the original purchaser of the meter that your ACCU-CHEK Active meter will be free from defects in materials and
workmanship for 3 years from the date of purchase. If, during this 3-year period, the meter does not work properly because of a defect in materials or
workmanship, Roche Diagnostics will replace it with a new ACCU-CHEK Active meter or equivalent product free of charge. The warranty of the
replacement meter will expire on the date of the original warranty expiration or ninety (90) days after the shipment of a replacement system, whichever
period is longer. The purchaser’s exclusive remedy with respect to the ACCU-CHEK Active meter shall be replacement.
This warranty does not apply to the performance of an ACCU-CHEK Active meter that has been damaged by accident or has been altered,
misused, tampered with, or abused in any way. Roche Diagnostics will handle meters that show damage or abuse according to its Non-Warranty
Service Policy described below.
THE ABOVE WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, AND ROCHE DIAGNOSTICS MAKES NO OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO
EVENT SHALL ROCHE DIAGNOSTICS BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE PURCHASE OR OPERATION OF THE METER OR ITS PARTS.
NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IF ANY IS IMPLIED FROM THE SALE OF THE METER, SHALL
EXTEND FOR A LONGER DURATION THAN THREE YEARS FROM THE DATE OF PURCHASE.
Some states do not allow limitations on how long an implied warranty will last or the exclusion of incidental or consequential damages, so the above
elimination and exclusion may not apply to you. This warranty gives you specific legal rights, which vary from state to state.
We offer a 30-day money-back guarantee and a 3-year warranty
Money-back offer conditions and exceptions: Roche Diagnostics offers the original purchaser a 30-day money-back guarantee. If as the original
purchaser, you are not fully satisfied with your ACCU-CHEK Active Meter, call the ACCU-CHEK Customer Care Service Center toll free at 1-800-858-8072
for a full refund. Refund will be limited to the amount paid by you net of any rebates or discounts. If you are covered under Medicare, Medicaid, other
federal/state programs and private payers, you are not eligible for this money-back offer. If you are affected by this exclusion, you may instead request a
different ACCU-CHEK meter/system. You must have a copy of the dated itemized purchase receipt and the original packaging to obtain this refund.
Non-Warranty Service Policy
Roche Diagnostics’ Non-Warranty Service Policy applies to meters where the above warranty has not become effective, has become inapplicable, or has
expired. Roche Diagnostics will replace at its option meters returned to it for a service charge (not to exceed $35). Replacement will be with the same or
similar product. Replacement meters will be warranted for a period of 90 days from shipment under a limited warranty providing for replacement of parts
and labor at no charge.