Accu-Chek Active User Manual
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Chapter 5: Maintenance and Troubleshooting
ACCU-CHEK Customer Care Service Center 1-800-858-8072
The test strip was not inserted
correctly, it was removed during
testing, or blood was applied too
soon. Repeat the test with a new
test strip. Make sure you insert the
test strip until the arrowheads are
no longer visible, with the orange
square facing up (see Chapter 3,
“Running a Blood Sugar Test”).
The meter is defective. Call the
ACCU-CHEK Customer Care Service
Center at 1-800-858-8072.
There was not enough blood on the test
strip to start the test. Repeat the test
with a larger drop of blood.
The temperature is above or below the
proper range for the meter. Move to an
area between 50°F and 104°F, allow the
meter to warm up or cool down slowly to
room temperature and repeat the test. If
you get a result with a temperature icon,
it could be inaccurate. Do not artificially
heat or cool the meter.