Accusys ExaRAID A16U-IS - Manual (Page 35)

Accusys A16R/A16U-IS
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Troubleshooting
General Guidelines
When you encounter issues, the most essential troubleshooting is to
check the event log of your RAID system. In addition, you may need to
check the system log of the operating system at your host computers.
Because there are a wide variety of hardware and software
combinations, use the following checklist for problem determination:
• Check all cables to make sure they are connected properly.
• Check all hardware units are powered on and working properly.
• Check any recent changes in hardware, software, or configurations.
• Verify that the latest version of firmware and software are used.
• Verify that the latest version of BIOS and device driver of HBA are used.
• Verify that the operating systems, HBAs, switches, transceivers, and
hard disks are in the compatibility list.
• Check how to reproduce the problems.
Before you call support, please collect the related information above to
assist the support staff in identifying the problems. It is also required to
acquire the following three log files:
(1) RAID system user-level event log in human-readable form (.csv or .txt).
(2) RAID system diagnostic-level event log (.bin).
(3) the log file at operating system.
Beeper
When the Beeper Control is set to On, the system will turn on the beeper
alarm if one of the following occurs. If the user mutes the beeper via LCD,
or GUI, the system temporarily mutes the beeper until a new failure or
error occurs.
• Voltage failure or error.
• Power supply failure or error.
• Fan failure or error.
• Temperature failure or error.
• BBM failure or error (when BBM is connected).
• Disk SMART warning.