Spicer Dana Commercial Vehicle Warranty - Manual (Page 25)

Dana Service / Aftermarket Parts Warranty Coverage
Claims Procedure
Warranty claims must be made in writing to: Dana Limited, Attention: Commercial Vehicle Warranty Department,
6515 Maumee Western Rd., Maumee, OH 43537.
Dana’s obligation to review any warranty claim is subject to the following conditions:
a. The claim must be submitted as provided above no later than 90 days from the date of the failure and must include the
following information: claim number, repair order number, installation date, failure date, mileage at time of failure, ex-
planation of the failure and the repair, identification of the failed Product (including model and serial number), cost of
replacement parts, labor hours to complete repair and labor (if applicable), and total amount of claim;
b. If requested, the Product must be returned, freight collect, to Dana’s Warranty Return Centers for examination.
c. All warranty returns for Commercial Vehicle Axle Division component failures occurring in the USA are to be sent to:
- Dana Limited - COTC2, Comm Veh Drive Axle Warr Ret Center, 6515 Maumee Western Rd., Maumee, OH 43537
e. All failed Driveline Components (U-Joints, Drive-Shafts, Center Bearings, Yokes and Steering Shafts) are to be returned
to:
-
Dana Limited - COTC2, Attn: CVPG Drive-Shaft Warranty, 6515 Maumee Western Rd., Maumee, OH 43537
Dana shall determine that none of the above warranty exclusions apply and that the Product was defective when originally deliv-
ered to the purchaser. Dana’s determination of warranty coverage shall be final in all cases.
Dana reserves the right to reject a warranty claim for any of the following reasons:
a. Original claim was filed after 90 days from the date of failure
b. Failure occurred beyond applicable warranty period
c. Claim information is insufficient
d. Product was not returned for inspection as requested
e. Product inspection does not substantiate claim or indicate a failure
Warranty Disclaimer
DANA’S WARRANTY HEREIN IS EXCLUSIVE AND GIVEN IN PLACE OF (a) ALL OTHER WARRANTIES FOR THE PRODUCTS, EX-
PRESS, IMPLIED OR STATUTORY, WHETHER WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF
MERCHANTIBLITY OR FITNESS FOR PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM PERFOMANCE,
COURSE OF DEALING OR USAGE OF TRADE, AND (b) ALL OTHER OBLIGATIONS, LIABILITIES, RIGHTS, CLAIMS OR REMEDIES
RESPECTING THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY RIGHT IN CONTRACT, TORT, OR STRICT LIABILITY AND
ANY RIGHT ARISING FROM DANA’S NEGLIGENCE, ACTUAL OR IMPUTED.
LIMITATION OF LIABILITY
DANA’S OBLIGATIONS AND PURCHASER’S REMEDIES HEREIN ARE LIMITED TO THE REIMBURSMENTS DESCRIBED ABOVE
AND DANA SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL AND OTHER DAMAGES, INCLUDING, BUT
NOT LIMITED TO, ECONOMIC LOSS, LOST REVENUE, LOST PROFITS, OR LOSS OF USE OR DAMAGE TO OTHER PROPERTY.
Effective Date
This warranty shall become effective and apply to Products sold on or after January 1, 1998, and applies only to Products sold for
use in the United States or Canada. This warranty may not be changed, altered or modified in any way except in writing by Dana’s
authorized representative.
July 2012, Rev. 1 20