Spicer Dana Commercial Vehicle Warranty - Manual (Page 6)

Self-Service Guide
Self
-S
er
vice
Guide
Introduction
Our experience in extended warranty coverage dates back to the mid 80’s. Since then, we have pioneered many new programs
designed to deliver warranties, which meet the demands of an ever-changing trucking industry.
From our first versions of the on/off-highway coverages, to our more recent vocational warranties, released in January 1997, cus-
tomization and customer satisfaction, have always been our goals. The recently released warranties, covered in this Warranty
Guide, are no exception.
Moving to vocational warranties in 1997, was certainly a change from the way coverages were defined in the past. But, we con-
sidered the move as a means to significantly reduce incidents of misapplied products and customer disappointment. It has done
exactly that.
When first released, the vocational warranties were a fairly complete package, which allowed for many variations in coverage.
However, the introduction of new models and the resulting need to expand extended warranty coverages, have necessitated up-
dates to this Dana Commercial Vehicle Warranty Guide.
Effective Date
Warranties listed in this guide are effective for vehicles placed in service after the first day for the month / year of this publication
month / year revision.
Don’t Be Confused - Help is Available
We realize, there are many different warranties available. Manufacturers and suppliers have established coverages to suit their
specific products. Remembering all these guidelines, can be very difficult.
If, at any time, you have questions regarding Dana warranty coverages or model eligibility, contact the Dana Call Center
at 1-877-777-5360. A customer service coordinator will be glad to assist you in getting the answers you need.
For warranty limits, exclusions, and requirements see the Dana Commercial Vehicle Warranty Manual. Additional limits, exclusions
and requirements for the Extended Protection Plan are available within this guide.
See the Change Log a the end of this guide for detailed updates to both the Dana Commercial Vehicle Warranty Manual
and the Dana Commercial Vehicle Warranty Guide.
.
July 2012, Rev. 1 1