Datamax-O'Neil LP3 LABEL PRINTER User Guide - Manual (Page 23)

M
AINTENANCE AND
T
ROUBLESHOOTING
20
Troubleshooting
Help Desk
If you need additional assistance, please contact Datamax-
O’Neil at (949) 458-0500. Please have the following information
ready:
•
Model number
• Serial number
Symptom(s) Action
Printer does not print • Verify the printer is turned on.
• Recharge or replace the battery.
• Verify the battery is properly installed.
• Check your cable connections. (if
applicable)
• Check your radio card connections. If
module is installed incorrectly, or
configured incorrectly, data will not be
transmitted from your host terminal to
the printer.
Media/paper jam • Open the printhead and reinstall
media.
• Verify the media is properly installed.
For more information, see Loading
Printable Media on page 7 .
• Clean the printhead and the media
cavity.
Reduced battery capacity • Recharge or replace battery.
Media does not feed • Verify the printhead is closed and
latched.
• Verify the label sensors are not
blocked.
Printer does not stop at Q
Mark and/or, printer prints
continuously • Check your printer's configuration.
Verify the configuration matches the
type of media it is printing on.