Clear-Com Concert for Newsroom - Manual (Page 22)

22 Server Installation Guide
In the preceding example:

The primary Ethernet interface port (eth0) has been assigned an IP address of 192.168.1.100 (the
address will probably be different on your system).

A physical connection to a switch within the network has been detected. The other Ethernet port
(eth1), is currently not active and not physically connected to a switch (as recommended).
Note:
An IP address for eth0 starting with 169.x.x.x, indicates that the server was unable to get a DHCP address
from a DHCP server. To resolve this issue, consider assigning a static IP address to the server.
For more information, see 3.1.2.
4.1.6 Creating a Concert log archive
You can use the collect command to create an archive containing a snapshot of all relevant Concert
information on the Concert Server (such as logs, package versions and configuration files).
This archive can then be emailed to a Clear-Com support representative, for use in diagnosing system issues.
Tip: It is easier to create an archive in the CMI. For more information, see the Event Log sections in the
Concert Administrator Guide.
To create a Concert log archive, type:
# sudo service concert collect
The following output is returned:
Collect script will remove all previously created archives -- continue? (y/n): y
Collecting Concert logs...
* collecting trace logs...
* collecting config files...
* collecting database logs...
* collecting system logs...
* collecting Package versions...
* archiving files...
* successfully generated archive
'/var/www/html/snapshots/concert_snapshot_2012-01-01_08h53m43s.tar.gz'
Collect operation completed successfully.
Note:
The [file_name] will be uniquely created each time this command is executed. Upon execution, any previously
created archives will be removed from the system.