INSTEON SwitchLinc Dimmer (Dual-Band) - (2477D) Manual (Version 7.0 and Newer) - Manual (Page 14)

Page 14 of 16 Rev: 3/29/2013 10:32 AM
Troubleshooting
Problem Possible Cause Solution
SwitchLinc’s LEDs and connected load
will not turn on SwitchLinc is not getting power Make sure the circuit breaker is turned
on
Check the light fixture to ensure all
connections are tight and no bare wires
are exposed
The switch I'm replacing only has two
wires SwitchLinc needs a neutral wire in order
to operate If there are white wires in wall box, test
them and if they are neutrals use them
Pull a neutral wire to the wall box
Purchase the 2-wire SwitchLinc
(2474DWH) in place of this SwitchLinc
SwitchLinc is able to communicate with
another INSTEON device SwitchLinc and the other device are out
of range Install more INSTEON products
(including, but not limited to Range
Extenders/Access Points)
The other device is near a localized
powerline noise source or attenuator Isolate the noise/attenuator using a
FilterLinc
The light turned on by itself Another controller, a timer or a stray X10
signal was received Install a powerline signal blocker in your
home to keep X10 signals from
neighboring homes from interfering.
Consider not using SwitchLinc in X10
mode
If problem persists, perform a factory
reset. See
Factory Reset
It takes a long time for one or more of
SwitchLinc’s responders to respond SwitchLinc is repeatedly retrying to
control a missing responder If the responder is still available, unlink it
from SwitchLinc. See
Remove
SwitchLinc as an INSTEON Responder
Perform a factory reset. See Factory
Reset
The load is buzzing when on or dim The dimming component inside
SwitchLinc "chops" the powerline sine
wave to reduce the power The bulb filaments are vibrating. Use
rough-service, 130V or appliance-grade
bulbs to reduce the noise
Run SwitchLinc in “full-on” mode or
replace dimmer with and on/off
SwitchLinc
SwitchLinc is locked up A surge or excessive noise on the
powerline may have glitched it Pull the Set button on SwitchLinc all the
way out to create an air gap, wait 5
seconds, then push it back in until it’s
flush with the trim frame (don't push it all
the way in)
If problem persists, perform a factory
reset. See
Factory Reset
SwitchLinc is getting warm to the touch It is normal for wall dimmers to feel warm
SwitchLinc can turn responder off, but
not on Your responder may be linked at off Relink your responder to SwitchLinc at
desired on-level
My controller can turn SwitchLinc off,
but not on SwitchLinc may be linked at its off Relink SwitchLinc to your controller,
while its load is on
SwitchLinc trips the Arc Fault Circuit
Interrupter (AFCI) The AFCI might be too sensitive Replace your AFCI with a less sensitive
brand or model from a hardware store
with a customer-friendly return policy.
SwitchLinc modules do not trip when
used with the vast majority of AFCI
models and is known to not trip with the
following models:
•
GE 15 Amp Combination Arc
Fault Breaker
#THQL1115AFP2
•
Murray 2-Pole Combination
Type Arc Fault Circuit
Interrupter #MP215AFCP
There might be loose connections within
your home’s wiring Install a powerline noise filter (such as a
FilterLinc) between the output and the
lead
The LEDS are too bright (or too dim) Adjust the LED brightness. See Change