Multichannel Systems MEA2100-System Manual - Manual (Page 55)

Appendix
51
7.2
Technical Support
Please read the chapter "Troubleshooting" of the manual first. Most problems are caused by
minor handling errors. Contact your local retailer immediately if the cause of trouble remains
unclear. Please understand that information on your hardware and software configuration
is necessary to analyze and finally solve the problem you encounter. Please keep information
on the following at hand:
 Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide,
the easier it is to track the problem.
 The serial number of the device. You will find it on the backside of the housing or click
"About" in "Help" in the main menu of MC_Rack.
 The amplifier type and serial numbers of the connected amplifiers. You will find them
on the devices.
 The operating system and service pack number of the connected computer.
 The hardware configuration (microprocessor, frequency, main memory, hard disk) of
the connected computer. This information is especially important if you have modified
the computer or installed new hard- or software recently.
 The version of the recording software. On the "Help menu", click "About" to display
the software version.