Multichannel Systems STG1000 Manual - Manual (Page 75)

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12 Troubleshooting
12.1 About Troubleshooting
Most problems occur seldom and only under specific circumstances. In most cases, it is only a minor
problem that can be easily avoided or solved.
If the problem persists, please contact your local retailer. The highly qualified staff will be glad to
help you. Please inform your local retailer as well, if other problems that are not mentioned in this
documentation occur, even if you have solved the problem on your own. This helps other users,
and it helps MCS to optimize the instrument and the documentation.
Please pay attention to the safety and service information (chapter "Important Safety advice" in
the User Manual / Help). Multi Channel Systems has put all effort into making the product fully
stable and reliable, but like all high-performance products, it has to be handled with care.
12.2 Technical Support
Contact your local retailer immediately if the cause of trouble remains unclear. Please understand
that information on your hardware and software configuration is necessary to analyze and finally
solve the problem you encounter.
If you have any questions or if any problem occurs that is not mentioned in this document, please
contact your local retailer. The highly qualified staff will be glad to help you.
Please keep information on the following at hand
• Description of the error (the error message text or any other useful information) and of the
context in which the error occurred. Try to remember all steps you had performed immediately
before the error occurred. The more information on the actual situation you can provide, the
easier it is to track the problem.
• The serial number of the device. You will find it on the device.
• The software (SW) and hardware (HW) version you are currently using. On the Help menu,
click About. The displayed dialog box shows the version numbers.
• The operating system and service pack number on the connected computer.
• The hardware configuration (microprocessor, frequency, main memory, hard disk) of the
connected computer. This information is especially important if you have modified the computer
or installed new hard- or software recently.
12.3 Error Messages
This chapter explains error messages to you that may occur during normal operation. They do not
present a reason to worry and can be easily avoided.
Download
These error messages may occur during download on the STG. Please note that you can switch off
some of these messages if they disturb your experiment. See chapter "Downloading Stimuli" for
more details on downloading.